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Racking up a storm

Philip Wilkinson on Aug 10, 2007, in Products

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We’ve spent most of the morning and lunch at our hosting providers Rackspace being shown round the data centre where our servers are hosted, and also getting to know the team and discussing future plans.

It was actually more interesting than I thought it would be - seeing the extent to which the servers are looked after in terms of environment but also by the number of people in technical and client support. Oli of course was in his element!

One of the main challenges I always saw for a company moving from 30 to 300 employees was how to keep the customer service at a premium level, and they’ve really factored that into their plans and created a massive open plan space where the support team are in the majority and get all the best seats! The biz dev / sales guys were stuck in a little corner away from any of the action - the opposite of the normal way of things.

We spent quite a bit of time discussing our user projections and server load with our team (Nick, Lauren, and Dillan) and I must admit to having a greater understanding of how it all works now and how to cost it all up. Of course, our approaches are slightly different where Oli wants to run about 10 different liquid nitrogen cooled super computers networked together with Raid 5 db servers, and I want everything to run on a toaster, or at the very least two toasters networked together.

Anyway - thanks for the time guys. I know we’re not the biggest client in the world right now - but thanks for believing in us and helping us grow to the next stage!